Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Grace & Helen Boston. By placing an order on our website, you agree to be bound by the terms outlined below.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded via the Grace & Helen Boston website. By completing a purchase, you confirm that you have read, understood, and accepted these terms.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information on our website are accurate and up to date. However, minor errors, inaccuracies, or typographical mistakes may occur.

Product images are for illustrative purposes only. Colours, materials, or details may vary slightly due to lighting, screen settings, or manufacturing differences.

3. Orders and Payment

Orders are processed only once full payment has been successfully received.

Available payment methods may vary depending on your location and will be displayed at checkout.

Customers are responsible for ensuring that all payment details are correct at the time of purchase.

4. Order Processing and Delivery

  • Processing time: 1–3 working days

  • Estimated delivery time: varies depending on destination and carrier

Delivery times provided are estimates and are not guaranteed.

Once an order has been processed and dispatched, Grace & Helen Boston is not responsible for delays caused by carriers, customs clearance, or other external circumstances beyond our control.

5. Cancellations and Returns

Please refer to our separate Returns Policy for full details regarding cancellations, returns, and refunds.

6. Liability

Grace & Helen Boston is not liable for lost or damaged parcels where tracking information confirms successful delivery.

Customers are responsible for providing accurate shipping details at checkout.

Address errors must be reported within 24 hours of placing an order. Changes cannot be guaranteed once order processing has begun.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, branding, and designs, is the property of Grace & Helen Boston and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

If you have a complaint or concern, please contact us via email at info@gracehelenboston.

We aim to respond to all enquiries within 5 working days.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with applicable consumer protection laws.

Contact Details

Company Name: Grace & Helen Boston
Email: info@gracehelenboston.com